Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with standard delivery taking 3-7 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. You can start a return or exchange through our online portal using your order number and email address. Items must be unworn and in original packaging.
Are your fabrics sustainably sourced?
Yes, sustainability is at our core. We prioritize recycled materials and organic cotton, ensuring all our manufacturing partners adhere to fair labor practices and environmental standards.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna in select regions.
How should I care for my Ninepine garments?
To maintain the longevity of your clothes, we recommend washing them inside out in cold water and hanging them to dry. Avoid using fabric softeners or bleach.